Effective date: 3 November 2026
This policy applies to professional services of Intepat IP Services Pvt Ltd ("Intepat IP", "we", "us"), including matters agreed by email or through our client portal and payments by bank transfer or payment link. Specific written cancellation terms prevail over conflicting general provisions, subject to applicable law.
Requesting cancellation
Email contact@intepat.com with the client name, matter or invoice reference and work to be stopped. We confirm what work can be stopped and any further instructions or formal withdrawal required. After receiving your request, we avoid new costs for cancelled work, subject to legal and professional obligations.
Professional fees and unused advances
Before work starts, we return the professional fee advance, less any authorised, non-recoverable costs already committed.
After work starts, we retain fees for work performed and authorised, non-recoverable costs, and return the unused advance. Deductions follow the agreed fee structure; cancellation does not automatically forfeit the entire advance. We provide a settlement showing charges, costs, payments received and the refund or balance due. Costs are deducted only once.
Official fees and external costs
Amounts paid to IP offices, courts, foreign associates or other providers are refundable only to the extent recoverable, unless applicable law or responsibility for an error requires otherwise. We return funds for fees or costs not incurred or committed, and pass on relevant third-party refunds recovered. Taxes and credit notes are adjusted as required by law.
Payment errors and service concerns
Confirmed duplicate or excess payments are returned. Contact us about any error or failure to provide the agreed service for review and an appropriate remedy, including a refund where due. An adverse search result, objection or refusal does not alone entitle you to a refund where the agreed service was properly performed. Mandatory legal rights remain unaffected.
Refund processing
We aim to acknowledge requests within two business days. After confirming the settlement and receiving necessary payment details, we initiate refunds of funds held by us within ten business days. A separate third-party refund is passed on within ten business days after receipt. We explain any delay.
Refunds normally use the original payment method or a verified bank account of the payer. Bank and payment-provider crediting times may vary. Business days are Monday to Friday, excluding public holidays in Karnataka, India.
Contact and updates
Email: contact@intepat.com
Phone: +91 80 42173649
Changes apply prospectively without varying existing engagements unless agreed. Read our Terms and Conditions alongside this policy.